Audit

Abbreviation:  

Auditing means checking whether plans are implemented in practice. After the [[customer journey]] maps (See [[Customer Journey Mapping]]) are designed, there should be a regular check of whether the customers really [[experience]] that [[journey]] and if there are some applications that are not realized, the processes should be updated or the obstacles in the given process should be eliminated.

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Don't Miss a Beat

Stay in touch with the latest news, strategies and trends. Start your Pisano Academy Subscription for free Now.